Shipping & Delivery
At Granny Kelly official website we know the importance of on-time gifts, especially with Christmas fast approaching. This is the reason the shipping and delivery have been kept clear, simple, and dependable. Whether you’re pre-ordering the Freddie Star Gift Set or buying A Star for Christmas Eve, our goal is to make sure everything reaches you safely and when you need it most.
UK Delivery Times
- Pre-Orders: When you pre-order the Freddie Star Gift Set, your order will be dispatched as soon as stock arrives. We ship well ahead of Christmas so you can place it under the tree with confidence.
- Standard Delivery: Once dispatched, standard UK delivery usually takes 2–4 working days.
- Express Delivery: In peak season, we may offer faster delivery options for an additional cost.
After your order ships from our warehouse, you’ll receive an email notification with tracking information for the Journey of Freddie all the way to your doorstep.
Delivery Costs
- We aim to keep shipping costs fair and reasonable.
- Standard UK delivery: Flat rate, shown clearly at checkout.
- Express options (when available): Costs will be displayed before you confirm your order.
- There are no hidden fees; the price you see at checkout is the final cost.
Christmas Delivery Promise
We know how much it matters that Freddie arrives before Christmas morning. That’s exactly why your pre-order should be done early to secure your set and have it shipped to you in time for the holiday.
For those last-minute orders just before Christmas, a cut-off date indicating the very last moment to order and still receive the item in time will be provided, so that no guesswork or worry has to be involved with ordering.
International Delivery
We are currently taking orders in the UK and worldwide. We have expanded our delivery options so families worldwide can welcome Freddie into their homes. If you’re outside the UK and interested, please sign up for our newsletter for updates.
Note:
Delivery time may be extended due to high-volume orders or the unavailability of the stock.
All customs and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to inspection and opening by customs authorities.
If the parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. We are not liable to refund the amount for non-clearance of the parcel.
Missed Deliveries & Redelivery
If you’re not home when your parcel arrives, our courier will either leave it in a safe place or leave a card with redelivery instructions. You can reschedule easily online at no extra charge.
Damaged or Lost Parcels
Every order is carefully packed to arrive in perfect condition. If your parcel arrives damaged, or if it goes missing in transit, contact us right away at info@freddiestar.com. We’ll arrange a replacement or refund promptly at no extra cost to you.
Why Pre-Order?
Pre-ordering isn’t just about being first. It also ensures:
- Your Freddie Star set is reserved before the stock sells out.
- You receive guaranteed Christmas delivery.
- You get early access to a keepsake that children will love for years.
Questions?
If you have any concerns about delivery, timings, or special instructions, our team is here to help. Email us at info@freddiestar.com and we’ll get back to you quickly.
We believe that when you order a gift as special as Freddie Star, the delivery should feel just as magical as the moment it’s unwrapped.