Privacy Policy
At Granny Kelly official website for A Star for Christmas Eve and Freddie Star toy, we want you to feel safe when you visit the site, read A Star for Christmas Eve, or pre-order the Freddie Star gift set. This page explains, in plain language, what information we collect, why we need it, and how we keep it safe.
We keep things simple. We only collect data needed for processing orders, answering queries, and enhancing your experience. We will never make use of your details to let down your expectations.
What information do we collect?
Normally, when you place an order or subscribe for updates, we collect:
- Your name and delivery address (to send your order).
- Your email and phone number (to confirm orders and send you delivery updates).
- Payment information (handled securely by our payment provider).
- Optional details you give us for customer service (for example, a message for gift notes).
We may also collect non-identifying data, such as website browsing behaviour, to help improve the site.
Who we share information with
To get your Freddie Star gift set to you, we share the minimum required details with:
- Delivery partners so they can deliver your order.
- Payment processors to handle payments securely.
- Service providers that help with email, site hosting, or analytics.
These partners only receive what’s necessary to do their job and are contractually required to protect your data.
Payment security
We don’t store complete payment card information on our servers. Payments are processed using secure and trusted payment processors. Their payment pages and systems use encryption and adhere to industry standards to protect your information.
Cookies and site analytics
We use cookies and also simple analytics to make the site work and to learn how we can improve it. This helps us understand which pages are useful and which ones need work. Cookies do not store sensitive personal data. You can clear or block cookies in your browser if you prefer.
Marketing and communications
Every so often, if you are among the cherished group who get a real buzz out of receiving our email correspondence, I will send occasional news, special offers, and updates about Freddie Star and future titles. Every marketing email is obligated to bear a very simple unsubscribe link, so, should you wish to cut off some more correspondence, you can kill it at any time.
Children’s privacy
Our products are for families, but we do not knowingly collect personal information directly from children. Orders must be placed by a parent or guardian. If you believe your child’s data has been provided to us without consent, please contact us so we can remove it.
How long we keep your information
We keep order and account information for as long as needed to complete transactions and meet legal or tax obligations. If you ask us to delete your details, they are no longer required, and we will remove them from active systems while keeping only the minimum required records for legal reasons.
Faults, refunds and handling claims
If your Freddie Star arrives damaged or faulty, please contact us at info@freddiestar.com with photos and your order number. We will arrange a refund or replacement as soon as possible and cover return shipping in cases of faulty goods.
Changes to this privacy policy
We may update this policy from time to time. If we make any important changes, we will post the revised policy here and, where appropriate, notify you by email once again. The date at the top of this page shows when the policy was last updated.
Contact us
Questions or concerns? Email us at info@freddiestar.com and we’ll help right away. We want you to feel confident ordering the Freddie Star gift set and enjoying A Star for Christmas Eve with your family.